FAQ

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Ordering

  • We are able to make modifications within 1 business day. If your order has already gone into production (typically 1-3 day after ordering) it’s likely we are unable to modify your order, however, we will do our best.
  • If you have received an email with tracking information, we are unable to modify your order. 
  • Please submit a ticket to webmaster@hillbillyanns.com with as much detail as possible so we can be sure to assist as quickly as possible.
  • We are able to make cancellations within 1 business day. If your order has already gone into production (typically 1-3 days after ordering) it’s likely we are unable to cancel your order, however, we will do our best.
  • If you have received an email with tracking information, we are unable to cancel your order. 
  • Please submit a ticket to webmaster@hillbillyanns.com with as much detail as possible so we can be sure to assist as quickly as possible.
  • If you ordered using your Hillbilly Ann’s account, you can look up your historical orders by going to ” “Orders.”
  • If you checked out as a guest and need access to your order history, please refer to the order confirmation email for a link to access the information.
  • We apologize for any inconvenience or difficulty you may be having. If the problem you are experiencing is not addressed by the FAQ topics in this document, please create a new ticket at webmaster@hillbillyanns.com and provide as many details as possible, including your computer operating system (e.g., Windows, Mac OS, Linux), your web browser (e.g., Internet Explorer, Google Chrome, Firefox, Safari), and any error messages you may have encountered
  • If you have received a coupon code, you can enter the code in the coupon entry field in the lower left portion of the cart. Enter the coupon code and click “Apply.” The items in your cart for which the coupon applies will display the discounted price. If you apply a coupon code and it does not display the result you expected, do not continue checkout and instead create a new case at webmaster@hillbillyanns.com.

Shipping

  • We are able to make changes within 1 business day. If your order has already gone into production (typically 1-3 day after ordering) it’s likely we are unable to change your address, however, we will do our best.
  • We cannot offer same-day delivery or guaranteed two-day delivery. We are a small business, not a big corporation.

Payment

  • At this time, we are unable to alter payments once the order is placed. What we can do is cancel your order if your order has not gone into production. Please reach out to our Customer Experience Team at webmaster@hillbillyanns.com and they will be able to provide the best service and guidance for your specific order!
  • We currently use Paypal for our payments needs. Therefore whatever they accept, we accept.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Returns

  • Unfortunately, coupon codes are only redeemable at the time of checkout. They may not be applied after your order is submitted. We cannot issue refunds or cash value for coupon amount.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Still have a question?

Please contact us for more information.

Get in touch

Let’s connect